Cancellation

Right of withdrawal for consumers

Consumers are entitled to a right of withdrawal in accordance with the following provisions. A consumer in this sense is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

A company or business as a buyer can therefore never be a consumer. A person who buys something for himself privately is always a consumer. In between there can be the sole trader, the self-employed or the freelancer or similar. Here it depends. For example, if a lawyer buys something, it depends on whether he buys for his office or for himself. In case of doubt, one can assume consumer status.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day

on the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or have taken possession of the goods if you have ordered one or more goods as part of a uniform order and the goods or goods are delivered uniformly;
on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, if you have ordered several goods as part of a single order and the goods are delivered separately;
where you or a third party other than the carrier and indicated by you has taken possession of the last consignment or the last item, if you have ordered goods which are delivered in several consignments or items.

If there is more than one of the above alternatives, the withdrawal period does not start to run until you or a third party named by you who is not the carrier has taken possession of the last goods or the last partial consignment or piece.

In order to exercise your right of withdrawal, you must inform us (company Lavano GmbH, Lußhardtstraße 1, D-76689 Karlsdorf-Neuthard, telephone +49-(0)7251/34999-0, fax +49-(0)7251/34999-3, e-mail address info@lavano.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must return all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received the notification of your withdrawal from this contract. For this return, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of the repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of revocation does not apply to contracts

for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the supply of goods which may spoil quickly or whose expiry date would be rapidly exceeded;
for the supply of alcoholic beverages the price of which was agreed at the time of the conclusion of the contract but which cannot be supplied until at least 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control;
for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal shall expire prematurely in the case of contracts

for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.

Model cancellation form

(If you wish to cancel the contract, please complete and return this form).

Ton
Firma Lavano GmbH
Lußhardtstraße 1
D-76689 Karlsdorf-Neuthard
Fax: +49-(0)7251/34999-3
E-Mail adress: info(at)lavano(dot)com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*)/received on (*): _____________________________________

Name of consumer(s): ______________________________________

Address of consumer(s): ______________________________________

_____________________________________________________

Signature of the consumer(s) (only in case of paper communication)

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Date

(*) Delete where inapplicable